Talk to us.
A founder reads every email. The right path depends on what you need — pick one below.
The fastest way to reach the right person.
Email is canonical. Use the inbox that matches the topic — it skips a triage step.
Product, support & general
Setup questions, bug reports, feature requests, anything else. Goes straight to the founder inbox.
maruf@trackrev.ioSales & teams
Evaluating for a team, need a custom plan, or want a 20-minute walkthrough. We'll send a Cal.com link.
maruf@trackrev.ioSecurity & vulnerability
Responsible-disclosure reports, security questionnaires, DPA requests. Acknowledged within one business day.
maruf@trackrev.ioConnect with the founder for partnerships, podcasts, or longer-form conversations.
muzahidmaruf1Docs & in-app help
Most setup questions are answered by the in-app onboarding wizard, or by the docs, before they hit our inbox.
Read the docsHonest response times
We're a small team and we'd rather tell you the truth than quote a number nobody hits. Here is the real cadence:
- Weekday business hours
- Reply within a few hours, often within the hour.
- Weekday overnight
- Reply by next morning UTC+6 (the founder is in Dhaka).
- Weekends
- Same-day if it's a bug or outage; otherwise Monday.
The five things people email us about.
If your question is one of these, the answer is here and you don't have to wait for a reply.
Prefer to write the long version?
Tell us what you're trying to accomplish, and we'll point you at the right setup path — or a competitor that fits better, honestly.
Email maruf@trackrev.io